I am hoping this is a good way to reach out. What is the best way to contact you regarding large orders now? Emails seem to be very hit or miss and rather than wait a long time, I figured this might be a better method.
I have a hot air rework station and it held up just fine. I had to lift one for a customer recently. He managed to break off the RCP pins. Just like using the iron though, you have to be careful and don't linger.
You could definitely have bridging under the ribbon. I have seen that before. The RCP connects to the board using a trace with minimal pad. Lifting the cable can be done without damage but it's not easy. The best way I have found is to use a hot air station and slowly lift.